FAQ

Citing StarSEQ:

We are always interested in reviewing publications to which our services team has contributed. Please share your work with us by sending it to info@starseq.com.

Please click the button to download some examples of how you can cite us in your publication.

StarSEQ Lab Times:

If you want to drop off your samples by yourself our lab times are from 8:30 am to 5:00 pm

Closing times of the StarSEQ laboratory:

Our sequencing lab will be closed on 3 March 2025, 18 + 21 April 2025, 1 + 29 May 2025, 9 + 19 June 2025

Thank you for your understanding.

Shipping regulations for countries within the European Union:

No customs documentation is required. Please ensure that the sender and recipient address are clearly visible on the outer packaging material. Always add the sample submission form or order form to the package. Samples should be sent in sufficient packaging material.

• Sanger sequencing: High-quality and well-sealing reaction tubes, strips or plates in padded envelops.
• gDNA or tissue in DNA/RNA Shield or similar for other services: High-quality and well-sealing reaction tubes, strips or plates sorted in cryo boxes or other suitable secondary containers, placed in strong outer packaging for courier delivery.
• RNA or tissue/cells for other services: High-quality and well-sealing reaction tubes, strips or plates sorted in cryo boxes or other suitable secondary containers, placed in styrofoam boxes containing dry ice for courier delivery. Try to send samples from Monday to Wednesday to give a day’s buffer in case of delays. Do not send chilled material on Friday or over the weekend.

Shipping regulations for countries outside the European Union:

Please ensure that the sender and recipient address are clearly visible on the outer packaging material. Always add the sample submission form or order form to the package. Samples should be sent in sufficient packaging material.

• Sanger sequencing: High-quality and well-sealing reaction tubes, strips or plates in padded envelops.
• gDNA or tissue in DNA/RNA Shield or similar for other services: High-quality and well-sealing reaction tubes, strips or plates sorted in cryo boxes or other suitable secondary containers, placed in strong outer packaging for courier delivery.
• RNA or tissue/cells for other services: High-quality and well-sealing reaction tubes, strips or plates sorted in cryo boxes or other suitable secondary containers, placed in styrofoam boxes containing dry ice for courier delivery. Try to send samples from Monday to Wednesday to give a day’s buffer in case of delays. Do not send chilled material on Friday or over the weekend.

Customs clearance is required for all samples from outside the European Union.

A commercial invoice or air waybill must accompany all international shipments. You are sending scientific material with no commercial value. The total value of the invoice should not exceed €5.00. You can use the text below:

Only for research purposes, no goods for sale

Material / Item:  Scientific samples (isolated plasmid DNA or PCR products or genomic DNA or RNA) for genetic analysis using Sanger or Illumina sequencing, with no commercial value, for research only, no goods for sale, the material is not zoonotic, the material is non-hazardous and not invasive.

The material does not contain any animal material products or by-products.

If you would like to send tissue, please contact us before sending.

For shipments from outside the EU, please include StarSEQ’s EORI number (Economic Operators’ Registration and Identification number) on the customs declaration.

EORI StarSEQ: DE57825376084780